The company continued bullying and mocking the man online after they received backlash from other people due to the incident.
Some things are not under our control and we hope people to be sensitive to them. But, unfortunately, we live in a world with people, who lack empathy. A grieving man was a victim of a heartless video company after he asked for a refund. Not only did they refuse to pay back the money but they also escalated the issue by mocking the man in pain.
According to Daily Mail, Justin Montney was devastated after he lost his 22-year-old fiancée and college sweetheart, Alexis-Athena Wyatt in an accident on 4 February 2020 on Highway 24 in Colorado Springs. Her Honda Fit was hit by a semi-trailer.
The man had no option but to cancel his wedding. So, he went ahead and placed a refund request on the $1,800 payment he had made for the wedding video. However, his request was not taken into account. Copper Stallion Media refused to make any waiver and said that the money was non-refundable.
Having been treated unfairly, Justin posted a negative comment about the company on Knot.com. His comment fuelled an online backlash against the company's policies. Angered by the review and the criticisms that followed, the company accused the man of starting a smear campaign against them. They even wrote a post mocking the man's dead fiancé, saying "life's a b***h. Today would have been the day where we would have filmed Justin and Alexis' wedding. After what Justin pulled with the media stunt to try and shake us down for a refund we hope you sob and cry all day for what would have been your wedding day," wrote the media company on Facebook. They ended the post saying, "Sorry, not sorry."
The company even made it clear they were not willing to reexamine their decision of denying Justin his refund. Meanwhile, Justin spoke to the local media about the incident after he was mocked online by the company. He stated that he wanted the money "because they didn't render any services."
He also told the media that the company offered to put the money towards his next wedding. It "was a very a very insensitive thing to tell me," said the young man, according to the Daily Mail. This was followed by an overflow of negative comments on the company's page.
Infuriated by the negative reviews on their page, Copper Stallion Media decided to attack the innocent man by making two websites, JustinMontney.com and JustinMontneyWedding.com just to mock him. They have redirected their Yelp page and website to the page they created to make a mockery of the mourning young man.
The texts on these websites stated, "Justin reached out by email to tell us that the wedding was off due to the death of his fiancée. We replied and expressed our sympathy and explained to him that all of our wedding contracts are non-refundable," according to the Daily Mail.
They continued, "He kept emailing us trying to get a refund and we kept reiterating that the contract is non-refundable. We eventually stopped responding since the issue was moot. On May 18, 2020, Justin Montney emailed stating that since he did not hear from us or receive a refund, he was notifying us 'that a presence will be taking place on social media.' This statement shows malice and intent to harm the reputation of Copper Stallion Media."
They further added it was not right to trash a company online and also justified the creation of the websites saying it was meant to build the case against Justin. "Since this smear campaign started, we have received numerous emails, phone calls, and comments online (sic). We are documenting everything to build our case against Justin Montney. We have acquired this domain name for the next two years. It is not right that people can go online and trash a company. In the news story he admits that the contract was non-refundable but says we should give the money back due to the circumstance. Life is a b****, Justin," wrote the company.
They reconfirmed their decision and said, "We will NEVER refund Justin Montney even with the online threats and harassment." Apart from this, the company tried to blame the death of one of their photographers on Justin.
"It is with great sadness that we inform you of the passing of our client experience manager, Allison Davis. Allison took her own life earlier this morning. She had been a valued member of our team for the past two years and will be missed. Allison was a wife, mother, sister, and daughter. On May 20, 2020, our company was subject to an online smear campaign for not refunding a client who died in a car accident. The client signed a non-refundable contract. As a result, friends, family, and strangers have emailed, called, and left reviews of our company on social media. Online bullying is real," wrote the company, according to Daily Mail.
However, they were forced to take down the post after a user pointed out that the employee had passed away two years back.