Rob Kinney, the internet technician, picked up the fussy boy Sailor and worked with one hand throughout the 45-minutes. He has won the internet with his sweet deed.
When you have a job, dishes, laundry, food to be cooked and a crying child, who is also differently-abled, what do you do but feel overwhelmed? However, if you’re lucky it could just happen that you cross paths with a human who is good and full of kindness on a day that rough. Something similar happened to the mother of two and part-time nurse, Jessica Nash Donnahoo of South Carolina, recently when she was caught in a chaotic morning.
An internet technician from the company Spectrum Internet came to her house to set up the TV streaming and found a “mess” but what he did afterward had Jessica writing to the company to give him a raise or promotion.
Jessica has two children, three-year-old Sailor, and two-year-old Sunny. Sailor, who is adopted, was born with two rare brain defects and is blind. She and her husband Drew had been trying to have a child for a while but couldn’t conceive so they decided to adopt. After some time, they realized that Sailor has health issues.
“One of them is optic nerve hypoplasia, which caused him to be blind since birth,” she said, adding that he has a Chiari malformation of the brain. He also suffers from a seizure disorder, she told ABC News. According to the mother, her little boy had heightened senses and sensory issues. Also, since he can’t tell night from day, he often stays up throughout the night. So that fateful Saturday, he was very fussy when Rob walked in.
"When Sailor heard Rob the Spectrum technician speak, Sailor walked over to him and reached his arms in the air. Rob didn’t ignore him or turn him away, but instead, happily scooped Sailor up for a cuddle," Donnahoo said.
Rob, like an experienced dad that he is, did not stop working just because he had the child in his arms.
"He had to occasionally put Sailor down so that he could plug in equipment or go out to his truck, but otherwise, he held Sailor off and on for the entire 45 minutes that he was in our home." Rob, a single dad to a 4-year-old, offered to pick him up when Sailor came up to him.
“I said, ‘You want me to pick you up, buddy?’ while looking at her just to get a feel or not if it would be a problem,” Kinney told Good Morning America. “She seemed okay with it so I picked him up and held him while I was doing a few things inside. He was super comfortable with it to the point he started getting sleepy.”
The pro-dad used one arm to hold the boy while making adjustments with the other. The overwhelmed mother was deeply grateful that day and she showed her appreciation too.
"As a momma, I was incredibly grateful for his kindness," Donnahoo said.
To show her appreciation for his kindness, she wrote a post on her Facebook page Our Journey to Adopt: Jessica and Drew.
“Dear Spectrum Internet,
Today your technician Robert came to our home to upgrade our internet and help us start up TV streaming. He walked into a mess. My son, Sailor, is three years old. He was born with two rare brain defects and he is blind. He is unable to communicate his needs, and today has been rough for him. He has been crying all morning. I’ve been trying to soothe him while also meeting the needs of my two-year-old daughter, cleaning, washing dishes, and doing laundry while my husband works. It’s just been a tough day. When Robert walked in and started talking, Sailor ran to him and reached up. Robert didn’t seem bothered at all and, instead, held my son off and on for the whole 45 minutes he was in our home. He snuggled him close while I folded laundry. It was a huge relief to this tired momma. Robert could have walked in, rushed, and left but instead, he saw a need greater than the internet and met it. That’s beyond customer service - it’s humanity at its best. Robert deserves a raise... a promotion... something! He’s an asset to your company and I will never forget his kindness.